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REFUND POLICY — 12Bold

Last updated: 18 October 2026

1. All sales are final

All sales are final, except in the cases in section 2.

2. When we may refund

We may refund your order if:

  • your code does not work and we confirm it is invalid
  • we did not deliver your order
  • you paid twice for the same order

3. When we do not refund

  • the code was already shown to you or used
  • you changed your mind after the code was shown
  • you used the code on the wrong account or region
  • we see suspicious activity on the account

4. How to ask

Contact us on Telegram: @the12bold

Send your order number and tell us what went wrong. There is no deadline to report an order we did not deliver.

5. How we decide

We review every request by hand. We reply within 2 hours, between 8:00 and midnight, Iraq time.

6. How we pay it back

If we approve a refund, we decide how we pay it back.

7. Changes

We may change this policy. The date at the top shows the last update.